**Case Heaven Return Policy**

At Case Heaven, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy for our phone cases.

**Eligibility for Returns:**

- Items must be returned within 30 days of the purchase date.

- Products must be in their original condition, unused, and in the original packaging.

- Proof of purchase (receipt or order confirmation) is required.

**Non-Returnable Items:**

- Customized or personalized phone cases.

- Clearance or final sale items.

**Return Process:**

1. Contact our customer service team to initiate a return.

2. Provide your order number and reason for the return.

3. After approval, you will receive a return authorization and instructions for shipping the item back.

**Refunds:**

- Refunds will be processed to the original payment method within 5-10 business days after we receive the returned item.

- Shipping fees are non-refundable, unless the return is due to an error on our part or a defective product.

**Exchanges:**

- If you need a different size or color, we recommend returning the original item for a refund and placing a new order.

**Damaged or Defective Items:**

- If you receive a damaged or defective phone case, please contact us within 7 days of receipt. We will arrange for a replacement or refund.

**Contact Us:**

For any questions regarding your return, please contact our customer service at heavencase03@gmail.com

Thank you for shopping with Case Heaven!